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:: Customer Services
:: User Guide
:: Frequently Asked Questions
:: Glossary
 
 

USER GUIDE

Cash Withdrawal
Enter your ATM card and enter PIN number.
Select account from which you wish to withdraw ( incase you have more than one account linked on the card).
:: Enter the amount you wish to withdraw
:: Press the Enter/OK button on the keyboard
:: Collect your ATM card
:: Collect cash
:: Collect advice slip

Fast Cash
You can withdraw specific amounts without having to key in the figures
:: Select amount
:: Press the Enter/Ok button on the keyboard
:: Collect ATM card, cash and advice slip
For every new transaction re-enter your ATM card, enter your PIN and select the transaction.

Balance Enquiry
:: Select account (in case you have more than one account linked on the card)
:: ATM will show you

Actual Balance
Is the total clear funds in the savings/current account including any cheque amounts that may not have been cleared as at the time of enquiry.

Available Balance
Is the amount you can utilise and it includes any overdraft facilities that you may have on the account as at the time of enquiry (includes the clear funds in the saving/current account).

Others
Cheque Book / Statement Request
ATM allows you to place your request for a cheque book and an interim statement of account. Your request will be noted and this statement/Cheque book will be mailed to you on a priority basis. (Charge for the statement will be as per the prevailing bank tariff).
:: Select Cheque Book or Statement Request
:: Collect advice slip

PIN Change
:: Select PIN change
:: Enter your New 4 digit PIN
:: Re-enter the same number for confirmation
:: Collect advice and your ATM card

Funds Transfer
:: Select account from which you wish to transfer funds (only those that You have linked with your card)
:: Select account to which you wish to transfer funds
:: Enter the amount you wish to transfer

Deposit
:: Select Cash Cheque or Mixed (Cash and Cheque)
:: Select account number you wish to transact with (in case you have more that one account linked on the card
:: Enter total amount to be deposited (including 2 digits after the decimal)
:: Take the envelop & advice slip and put the cash along with the advice slip in the envelop
:: For Cash deposit please do not place more than 20 notes in one envelop
:: Repeat the deposit transaction for the next lot of 20 notes
:: Please do not fold the notes and do not deposit any coins
:: Place the prepared envelops in the deposit slots
:: Collect the advice slip

Mini Statement
ATM allows you to get a mini-statement of your last 9 transactions (free of charge).

 
     
 
 

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